Your home repairs – we’re getting back on track

Since the start of the Covid-19 pandemic two years ago, we know many of you have waited for a routine repair.

That’s because we’ve had to adapt our services, put people’s safety and welfare needs first, and continue to resource and prioritise emergency repairs that pose an immediate danger.

As Covid restrictions ease, we’re focusing on clearing the repairs backlog. We’ve already started to clear the highest priority repairs that had to be delayed and we’ll be working hard to clear as much of the backlog as we can over the next 12 months.

We’ll do this by recruiting more people to join our property maintenance and repair service in a range of roles to specifically work through the backlog, and so we can keep on top of new repair needs coming in.

We’re boosting numbers and taking on more specialist trades people working in plumbing, joinery and glazing as examples. As well as improving our service for you, we’re also providing more jobs for local people. We’ll update you after the team’s established.

If you need to report a new repair or are worried about an existing repair that’s got worse, or no longer need us to fix something that’s been logged, please phone us on 01204 328000.

We’re also continuing to prioritise emergency repairs as usual. An emergency repair is one that might result in harm to you or your home such as no lights or power, a burst pipe or exposed electrical wiring. Please don’t hesitate to contact us should you need help in an emergency.

Making sure your home is safe and in good repair is important to us. Many thanks for your patience and understanding over the last two years.

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