Doing social media right

Social media is a wonderful way to share important information with people, engage more tenants and residents in our services and projects, provide quality customer service and make new connections. We encourage you to embrace it as part of your role if you’re not already.

When working online- it’s important that we all act responsibly, take steps to protect ourselves and our shared reputation, and make it clear to people that they they’re engaging with Bolton at Home.

Here’s a set of guidelines, which may grow to cover emerging good practice, to support you in different ways if you use social media accounts linked to Bolton at Home. When working online- it’s important that we all act responsibly, take steps to protect ourselves and our shared reputation, and make it clear to people that they they’re engaging with Bolton at Home.

General guidelines

General guidelines for us all to use different forms of social media with confidence.

For further advice, please ask a member of the Partnerships, Marketing and Communications Team or email news@boltonathome.org.uk.

If you’d like to discuss training needs specifically, please contact our People Development Team at peopledevelopment@ boltonathome.org.uk.

House rules

House rules that you can adapt or adopt if you run a Facebook page representing Bolton at Home. These will help you be transparent about what you consider acceptable or unacceptable behaviour for your followers.

For further advice, please ask a member of the Partnerships, Marketing and Communications Team or email news@boltonathome.org.uk.

Advice if you’re trolled online

For further advice, please ask a member of the Partnerships, Marketing and Communications Team or email news@boltonathome.org.uk.

Consent form

A consent form to adapt for your service area if you want to use someone’s image or comments on social media or in other forms of publication. Covers personal details, consent and a privacy notice information needed.

If you have any questions about data protection, or need advice, please contact our Information Governance Team at IG@boltonathome.org.uk.

Service/team social media profiles

Service/team social media profiles-guidance coming soon.

If you require design support to make your service profile or other information on brand, or please contact April Harulow at april@max-mediagroup.co.uk

Customer complaints

Handling customer dissatisfaction and complaints made on social media-guidance coming soon.

For further advice, please contact our Multi Channel Contact Centre Team Leaders at MCCCTeamLeaders@boltonathome.org.uk.