Value for money

When we talk about providing value for money for you- we mean being as economical, efficient and effective as possible in everything we do.

As a community benefit society - we’re about people, not profit. We want the income we receive through rent payments, bank loans, government funding and grants to be spent wisely.

We also want to make sure that the way we spend money matches our goals, to:

  • meet your housing needs;
  • support you to be independent and healthy, and help communities to flourish;
  • ensure our business is well run, responsible and financially secure.

As well as showing how we spent each £1 of your rent (page 7), this report details our performance and impacts against different measures. Examples include the standard of your home, new homes built and the numbers of people we’ve supported in different ways between April 2020 and March 2021.

We use this information to identify where we’re performing well and the areas where we’d like to do better.

It informs decisions we make when we’re setting our performance goals and making spending decisions.

Above all, it helps us maintain transparency by being clear about how we reinvest the money we receive to benefit you and your communities.

We hope you find it interesting and helpful.

You can also find a detailed value for money review for 2020-21 here: