Supporting independence and wellbeing, and helping communities to flourish -

Tenancy support, safeguarding and dealing with domestic abuse

The impact of the pandemic has gone beyond the actual coronavirus. Lockdowns meant spending more time indoors, which in some cases has led to mental health issues, increases in antisocial behaviour, deteriorating living conditions and more safeguarding reports.


referrals into our safeguarding services – an increase on last year of 16%.


survivors of domestic abuse supported.


families with complex issues supported by our Family Intervention Team.


people supported to prevent them becoming homeless.

Keeping people safe has been our main priority this year – either from COVID-19 or from other issues resulting from it, such as domestic abuse, risk of homelessness, or people who required extra support to move from hospital to home.

We supported people experiencing homelessness or the risk of being homeless, into vacant properties during the lockdown and dealt with more safeguarding concerns than the previous year – particularly related to mental health issues and antisocial or criminal activity.

We couldn’t continue with many of our regular in-person visits during lockdown. But we stayed close to families needing support, through frequent welfare phone calls. We also provided important community connections where appropriate through our home visiting services like emergency repair or food delivery teams.

We provide a range of supported housing services that provide safe environments and vital personal support and care services to help people to live as independently and confidently as possible. And there is a national Starts at Home day of action to highlight the difference that supported housing makes to people who need some help to settle into and thrive in their tenancy.

For the last Starts at Home day, we shared several examples of how vital supported housing is, as part of a call for secure long-term political support and national funding for supported housing services. Our examples included: ‘from attempted suicide to safety’, ‘from living in the dark and cold to thriving in sheltered housing’, ‘from wanting to end his life to seeing a future again’, ‘from financial hardship and ill health to stability’, ‘from being trapped and abused to making a fresh start’.

You can read them here:

How to get help: If you’re experiencing domestic abuse, or you’re worried about someone else, you can contact us in confidence by phoning 01204 329636 or 01204 327997.

You can also report safeguarding concerns to us on 01204 328008. Details of national and local agencies that can also help are here:

Always phone 999 if you or your children are at immediate risk of harm.