ContentsWelcome from our Board Chair and Chair of Operations Committee Page 3ReadWelcome from our Chair of Scrutiny Group and Chief Executive Page 4ReadA year like no otherPage 5 ReadHow we spent money, an overviewPage 6ReadValue for moneyPage 7ReadRepairing, maintaining and improving homesPage 8 ReadSafety in your homePage 9 ReadA Greener BoltonPage 10ReadMaking empty homes availablePage 11ReadAdaptationsPage 12ReadCarelinePage 13ReadCollecting rentPage 14ReadProviding new homesPage 15ReadAddressing homelessnessPage 16ReadHelping people into workPage 17ReadMoney advicePage 18ReadTenancy support, safeguarding and dealing with domestic abusePage 19ReadTackling antisocial behaviourPage 20ReadInvesting in communitiesPage 21ReadStarts with youPage 22ReadOur structurePage 23ReadOur standardsPage 24Read Be involvedPage 25ReadComplaintsPage 26Read