Contents

Welcome from our Board Chair and Chair of Operations Committee

Page 3

Welcome from our Chair of Scrutiny Group and Chief Executive

Page 4

A year like no other

Page 5

How we spent money, an overview

Page 6

Value for money

Page 7

Repairing, maintaining and improving homes

Page 8

Safety in your home

Page 9

A Greener Bolton

Page 10

Making empty homes available

Page 11

Adaptations

Page 12

Careline

Page 13

Collecting rent

Page 14

Providing new homes

Page 15

Addressing homelessness

Page 16

Helping people into work

Page 17

Money advice

Page 18

Tenancy support, safeguarding and dealing with domestic abuse

Page 19

Tackling antisocial behaviour

Page 20

Investing in communities

Page 21

Starts with you

Page 22

Our structure

Page 23

Our standards

Page 24

Be involved

Page 25

Complaints

Page 26