Meeting your housing needs -

Collecting rent

Collecting monthly payments ensures that we can continue to provide our range of services, including repairs.

Paying your rent on time also helps to keep rents as low as possible.


of rent collected.


fewer households in rent arrears at March 2021, compared to at March 2020.

In a year when money’s been tight for many, we’ve done more to reassure and support those struggling.

We helped people to save and gain, gave advice on the furlough scheme, signposted people to grants and benefits as appropriate, and made affordable rent agreements.

More people had more money in their pockets through our money advice and employment support services detailed later in this report.

If you’re struggling to pay your bills, please contact us. We’ll do what we can to help.

Phone: 01204 328000, 8am to 5.30pm, Monday to Friday. Live chat: via our website, 8am to 5.30pm, Monday to Friday. Direct message us on Facebook. Email: moneyadviceteam@ More information here: