Meeting your housing needs -


Adapting homes to become more accessible allows customers to live independently for longer, improves quality of life and reduces the risk of having an accident at home.

83 days

The average waiting time for emergency adaptions - compared to the target of 77 days.

182 days

The average waiting time for all adaptations, such as stairlifts or level access showers - compared to the target of 185 days.


457 of 521 minor adaptations, such as grab rails or half steps completed within 28 days.


said they’re now more able to live independently and 95% said that their quality of life has improved.

Delays in sourcing materials resulted in adaptations taking longer than normal, while social distancing meant that we couldn’t have multiple tradespeople working in one house at the same time. Despite this, the completed adaptations made a big difference to people.