A year like no other -

Supporting each other through the pandemic

COVID-19 fundamentally affected how we needed to work to continue providing services through the pandemic.

Lockdown required many of us to work from home but with minimum disruption to delivering services. And we needed to change how we ran emergency services to always be there for you if you needed us, while doing all we could to protect everyone from getting or passing on coronavirus.

In this report, we share how we adapted to a completely new situation and threat to public safety, virtually overnight. We also recognise the level of community support that became a priority for us.

Many of our staff did their jobs and took on extra roles to help the humanitarian response. From providing emergency food to promoting public health, we’ve been at the heart of helping to look after each other.


food parcels delivered


residents receiving emergency food


local volunteers delivering food across town


properties visited to promote surge testing


Christmas food hampers delivered

Alongside other members of the Bolton Family- our staff volunteered to deliver food parcels, made welfare calls, and made every effort to ensure customers, including those who might not have had a family network or internet access to rely on, knew about the support available.

As the pandemic progressed and the case rates in Bolton became the highest in the country, we all worked together to support key public health initiatives such as asymptomatic testing, giving advice on isolation, delivering free face masks and sanitiser, and promoting the vaccination sites and buses.