Time to review our Repairs Policy

Repairs are a huge part of how we work to provide you with a quality home.

In the 12 months between April 2018 and March 2019, we fulfilled 27,311 repair appointments. In total we spent £17.2 million on responsive repairs, where we have been called out to fix something, and on maintaining your homes; including gutter cleaning, gas servicing and bringing empty properties back into use.

It is important that we have a clear, fair and effective Repairs Policy providing a foundation for all of this work. The policy sets out our repairs and maintenance responsibilities as well as what you would be responsible for, how much of a priority we consider different types of repairs to be and timescales to visit you depending on what’s needed, and the types of repair work that we’re entitled to charge you for.

You can see a copy of our current policy here.

It has been three years since we reviewed our policy, and six years since we wrote it therefore it’s right we take a fresh look at it. We will take recommendations to our Operations Committee and Board later this year. First, we would really appreciate your views. Look out for a survey with questions about it later this summer.

Please follow us on Facebook if you don’t already or keep an eye on our website to take part when our online survey is ready. Thank you.

To report an emergency repair, phone 01204 328000 24 hours a day 7 days a week.

If you need to report a repair that isn’t urgent, please phone 01204 328000 between 8am and 5.30pm Monday to Friday.

If you have a story to share, please email news@boltonathome.org.uk